Privacy Policy

Last Updated: September 27, 2026

1. Introduction

Ark Home Contracting LLC, doing business as Ark Bath Co. ("Ark Home Contracting," "Ark Bath," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect through this website and our SMS/text messaging program, how we use it, and the choices you have. It applies to homeowners across Hartville and the surrounding Northeast Ohio region. Please also review our Terms & Conditions.

2. Information We Collect

When you request a quote, fill out a contact form, opt in to text messages, or otherwise reach out to us, we may collect:

• Your name, phone number (including mobile number), and email address
• Your property address or service area / zip code
• Details you share about your project
• Your SMS consent/opt-in records, including the date, time, and method of opt-in
• The content of messages you send to us by text or email
• Basic technical information such as IP address, browser type, device, and pages visited, collected automatically when you visit the site

3. How We Use Your Information

We use the information you provide to:

• Respond to your quote request and schedule estimates and in-home consultations
• Communicate with you about your project, including by phone, email, and text message (where you have opted in)
• Send appointment confirmations, reminders, and project updates
• Provide customer service and support
• Send occasional promotional offers, only where you have opted in to receive them
• Improve our website and services
• Meet legal or regulatory requirements where applicable

We do not sell or rent your personal information.

4. SMS / Text Messaging

Opting In

You may opt in to receive text messages from Ark Home Contracting LLC (dba Ark Bath Co.) by checking the SMS consent box on a form on our website, or by texting us directly. By opting in, you agree to receive text messages at the mobile number you provided, related to quote requests, appointment scheduling and reminders, project updates, customer support, and (where you have opted in to them) occasional promotional offers. Consent to receive text messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You must be 18 or older to opt in.

Opting Out & Help

You can opt out at any time by replying STOP to any message. You will receive one final confirmation message, and no further messages will be sent. Reply HELP for assistance, or contact us at (234) 251-0380 or [email protected]. To re-subscribe, text START.

No Sharing Of SMS Opt-In Data

5. Cookies & Tracking

This website uses cookies and similar technologies (such as pixels and analytics scripts) to understand how visitors use the site, measure the performance of our advertising, and improve your browsing experience. These may include analytics and advertising tools provided by third parties such as Google and Meta. Information collected this way is generally about your device and browsing activity (for example, pages viewed and time on site).

You can control or delete cookies through your browser settings, and you can opt out of interest-based advertising through tools such as your Google and Meta ad settings. Disabling cookies may affect how parts of the website function.

6. How We Share Information

We do not sell your personal information. We may share limited information with trusted service providers — such as form processors, CRM and messaging platforms, mapping services, or scheduling software — solely to help us operate this website, manage inquiries, and deliver our services. These providers only receive the information needed to perform their function and are not permitted to use it for any other purpose. This does not include SMS opt-in data or consent, which is never shared with third parties (see Section 4).

We may also disclose information where required by law, or to protect our rights, property, or safety or that of others.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect the information you share with us. These include using secure (HTTPS) connections on this website, storing customer data in access-controlled, password-protected systems, and limiting access to personal information to staff and service providers who need it to perform their work. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep your information only for as long as needed to respond to your inquiry, complete your project, provide warranty and support, and meet our legal, tax, and record-keeping obligations. SMS consent records are kept as long as needed to demonstrate compliance with applicable messaging rules.

9. Your Rights & Choices

You have the right to:

• Unsubscribe from text messages at any time by replying STOP
• Unsubscribe from emails by using the unsubscribe link in any marketing email or by contacting us
• Access the personal information we have on file about you
• Update or correct your information
• Request deletion of your information, subject to any records we're required to keep for legitimate business or legal purposes
• Manage cookies through your browser settings

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.

10. Children's Privacy

This website and our SMS program are intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out: